Contact Us

The quickest route is email — [email protected] — with 'Editorial' in the subject line if it is about a review, or 'Payments' if the query concerns a specific operator promotion. We also answer the switchboard +44 (0)117 522 9015 between 09:00 and 18:00 UK time on weekdays. Postal mail: Wintergate Media Ltd, 125 Colston Avenue, Bristol BS1 7ZG. Phone lines can get busy during major sporting weekends — email tends to be the fastest route in those windows. If you specifically need a phone answer for a compliance or press matter, mark the email 'phone-back' and we will call you back same working day.

Media buys, syndication and partnership requests should reach [email protected] with a clear one-line subject. We work with a small number of operators and studios each quarter, so briefs go through a written screening before any call is booked.

Betbolts is a review site, not a licensee — we cannot process withdrawals, verify accounts, unlock frozen balances or intervene in KYC disputes on your behalf. For those, contact the operator's support directly, then, if unresolved, the UKGC-approved ADR listed on their footer.

Press, syndication and event enquiries go to [email protected] with 'Media' in the subject line. Please attach the publication or outlet, the deadline and a single-paragraph brief so the editor can route it straight to the person who is best placed to answer. Interviews with editors are on-record by default and we send a transcript before publication.

Standard editorial reply: one working day. Complaints and correction requests: acknowledged the same working day, full written response within three working days for straightforward matters and ten working days for contested facts. Payment or bonus dispute referrals to operator ADR partners: within four hours during UK working hours. Media enquiries: same-day acknowledgement, full response within three working days.